Last Updated: 03/04/2014
Q: How do I return or exchange an order?
A: Please click here for instructions for Returns or Exchanges.
Q: How long does it take for my order to ship?
Q: How long does it take for my order to arrive once they have shipped?
A: Orders choosing free shipping arrive within 4-8 business days, the exception being international and APO/FPO orders.
Q: Do you offer expedited shipping?
A: We offer 3 day FedEx Express Saver, 2 day Air and Standard Overnight. Overnight delivery is available, but keep in mind that they do require a day of processing to ship, although we will make every effort to get them out the same day if ordered early enough.
Q: Are the items listed all first quality and under warranty?
A: We do NOT sell second, blemishes or slight imperfect items, everything is first quality and carries a full manufacturers warranty.
Q: I am looking for a model not listed here, does that mean you don't carry them?
A: If they are not listed on the site, please email us at firstname.lastname@example.org and let us know what you are looking for and we will either tell you an ETA or let you know if that product is no longer available.
Q: I work for a government agency which is tax exempt, how do I make sure I don't get charged taxes?
A: If outside the state of Texas, you will not be charged tax on any order. If in Texas, send us an email and we will set you up with a customer ID that is tax exempt. We will need you to fax or email a copy of the Tax Exempt Certificate and Tax ID # before we can complete the setup.
Q: I am a purchaser for a government agency, do you accept Purchase Orders?
A: Yes we do, we would need you to email us at email@example.com so we can set up an account and inform you of our PO requirements
Toll Free: 1-888-406-0648 (M-F 8am – 4:30pm CST)
If you have any other questions, feel free to email us at firstname.lastname@example.org.
Please do not call for a return authorization or exchange, that is best handled via email so there is no miscommunication, please complete the RA request form linked under returns/exchanges.