Knowledge Base:  
Returns/Exchanges/Contact
Last Updated: 12/28/2019

How do I return my boots?

For a return or exchange RA#, please submit an RA Request here: RA Request Form and we will respond via email 1 business day in most cases with instructions and your RA# on where to return the boots. The email will give you easy and precise instructions to ensure the process is handled in a professional and personal way.(We do NOT issue RA's over the phone)

We give you 30 days from the date that your order ships to request an RA and 30 days from that RA being issued for the footwear to arrive back. Your footwear must be in new, unworn condition with tags attached and the original box in new condition (US and APO/FPO orders only, we do not accept returns or exchanges on International orders). Boots worn outdoors or altered (try them on indoors before wearing outdoors) are not returnable unless there is a warranty issue, they will be inspected upon their return.

Alaska, Hawaii, US Territories (Guam, PR, USVI, etc.) and volume/special discounted items will have to pay shipping both ways on exchanges.

Exchanges:

There are two ways to handle an exchange:

1.Buy the new item, return the old one (using the RA form above as a return) to us for a refund. This is the fastest and easiest way

2.Return the old item to us (using the RA form above Requesting an exchange). Once returned and processed we will ship the new item ONCE to you at OUR cost, second exchanges are charged our shipping cost of the second item. Please allow up to two weeks for processing and the round trip.

Returns that do not have an RA number clearly displayed on the return package may be refused by our warehouse. All clearance sales are final. We cannot accept returns on clearance, special order or customized items.


We do not refund
our original shipping costs on returned orders, and we do not cover any shipping costs associated with your return. Please note: Wolverine and Ridge brand items will incur a $5 restocking fee on each item returned for a refund.


What if I believe my boot has a manufacturer’s defect?

If you believe a boot has a manufacturer's defect please email Customer Service with as much detail and photos if there is a visible defect so we can make arrangements for a warranty return or exchange. We deal with these situations on a case-to-case basis and it is the manufacturer who determines if a warranty is due or not. In most cases a return label will be sent to you via email to return the boots and when they are returned, inspected and processed we will send a replacement. In some cases, a refund will be issued if that model is no longer available. If you are requesting a comfort guarantee from either Magnum or Original Swat you will be required to pay to send them back and a full refund of the purchase price will be issued upon their return and processing.

What if I got the wrong pair/style/something really messed up?

Occasionally mistakes happen – sometimes they’re even out of our hands. For all mistakes, regardless of where they originated, we will work with you to solve them as quickly and fairly as possible. Please email Customer Service and we will get back with you as soon as possible.

My order is from a country outside of the United States, what is your exchange policy for international orders?

As stated in the International Orders section, all International orders are final (Except APO/DPO/FPO orders). We do not accept exchanges or returns on International orders. The cost of return freight and resending the package is too great, and US customs requires us to pay duties, we do not pay duties on an item we sent, therefor we do not accept exchanges or returns on ANY international orders, no exceptions. Our system is not set up for returns or exchanges on international orders.



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