Find quick answers to your questions below...

Top FAQ's
  1. 1. How do I return or exchange a product? Follow this link to the Returns/Exchanges policy
  2. 2. How long will it take for my order to arrive using free shipping?Shipping FAQ'S
  3. 3. Do you have sizing help? Our size and fit guide can be found here Size/Fit Guide
  4. 4. Do you offer international shipping? We do, the full details can be found her: International Shipping
  5. 5. What if I believe my boots have a defect? Please see the Defects/Warranty section for instructions
  6. 6. Will my boots look exactly like the picture? There are often variations in coloring due to the tanning process of leather as well as setting on individual devices. Also occasionally manufacturers implement cosmetic changes without updated images sent to dealers.

  7. No we do not ship to Russia, the Ukraine, Lithuania, Malaysia, Thailand, the Phillipines, Singapore, Poland, Georgia (the country not the state)...no we will not make an exception.
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
EGA Footwear Distributors